Tag: online backup

Mozy support replies to me asking me to send them the log file. They first tells me to go to “C:”, which was silly as that was terminologies for a Windows OS computer.

I had to send them an email reminding them that I was using Mac OS X. So now they tells me that the Mozy log file can be found within the Mac OS X file system

/var/log/mozy.log

So I quickly found the file and sent it to them.

A few hours later they tell me that i am encountering error “ConnectionError0?. Which I was not surprise, as that was what I told them in my original bug report back in July 1.

In the same email, they tells me that “ConnectionError0? means that Mozy is having problems accessing port 443 and asked me to open this port within my Mac OS X Firewall.

So, I replied back to Mozy technical support, asking why does Mozy need to access port 443 and asked whether port 443 is the default port of HTTPS access. Plus none of my other programs have problems accessing ports 443.

Up until now they [Mozy Technical Support] still have not given me any explanations as to why Mozy needs me to open port 443 in my Mac OS X Firewall.

I am guessing that Mozy is setting up a HTTPS server on my Mac to allow Mozy’s own server to retrieve data from my Mac OS X system. Is this a good idea? As I am not a network expert so I cannot tell.

Please see my original article “Problem with Mozy” for background.

Now I am running Mozy for Mac OS X version 0.6.0.0. It no longer requires me to be in an account in Mac OS X with administrator rights. As I had pointed out previously that is definitely not a good idea.

Now when I ran Mozy on my Mac, it keeps triggering Little Snitchwanting to contact various servers through port 443. Although, I am uncertain what these servers are; as it only displays the IP addresses of the servers rather than their domains, I still allowed Mozy and MobBackup access.

Shortly after Mozy ran for about 20 minutes it encountered an error “ConnectionError0?. So I reported this to Mozy Support.

Dear Sir/Madam,I had encountered a problem while Mozy was attempting to backup my
Mac.

Mac OS 10.4.10
Mozy v0.6.0.0
Mac OS X’s built in Firewall is turned on
Internet is accessed from a Router (Apple’s Airport Extreme Base
Station) via the ISP, Netviator (a service offered by PCCW in Hong
Kong).
No anti-virus application running other than LittleSnitch, which
had already set to allow Mozy (the entities Mozy and MobBackup)
access to servers/ports that it asked for. Currently ports 443
(https) for the following servers:
66.133.112.13
66.133.112.23
66.133.108.30
66.133.117.214
The error message displayed is “ConnectionError0?

Please see my original article “Problem with Mozy” for background.

Now I am running Mozy for Mac OS X version 0.6.0.0. It no longer requires me to be in an account in Mac OS X with administrator rights. As I had pointed out previously that is definitely not a good idea.

Now when I ran Mozy on my Mac, it keeps triggering Little Snitchwanting to contact various servers through port 443. Although, I am uncertain what these servers are; as it only displays the IP addresses of the servers rather than their domains, I still allowed Mozy and MobBackup access.

Shortly after Mozy ran for about 20 minutes it encountered an error “ConnectionError0?. So I reported this to Mozy Support.

Dear Sir/Madam,I had encountered a problem while Mozy was attempting to backup my
Mac.

Mac OS 10.4.10
Mozy v0.6.0.0
Mac OS X’s built in Firewall is turned on
Internet is accessed from a Router (Apple’s Airport Extreme Base
Station) via the ISP, Netviator (a service offered by PCCW in Hong
Kong).
No anti-virus application running other than LittleSnitch, which
had already set to allow Mozy (the entities Mozy and MobBackup)
access to servers/ports that it asked for. Currently ports 443
(https) for the following servers:
66.133.112.13
66.133.112.23
66.133.108.30
66.133.117.214
The error message displayed is “ConnectionError0?

Please see my original article “Problem with Mozy” for background.

Another Mozy technical support reply:

Make sure you’re running it as administrator, and make sure your clients stay up to date. This is most likely a bug, and if so, it should be fixed in the next revision.

You can probably guess what I say to them. How can any software developer / company tells the customers to be running in Administrator mode? Especially when Mozy is suppose to be running at all times in the background. I am starting to be very discourage by this company’s ability to create a good reliable product. The latter is extremely important since we are talking about a Backup Utility.

Please see my original article “Problem with Mozy” for background.

Another Mozy technical support reply:

Make sure you’re running it as administrator, and make sure your clients stay up to date. This is most likely a bug, and if so, it should be fixed in the next revision.

You can probably guess what I say to them. How can any software developer / company tells the customers to be running in Administrator mode? Especially when Mozy is suppose to be running at all times in the background. I am starting to be very discourage by this company’s ability to create a good reliable product. The latter is extremely important since we are talking about a Backup Utility.

Please see my original article “Problem with Mozy” for background.

Mozy released a new version [v0.4.1.4 (19867M)] of the Mac OS X client, so I was eager to try it immediately hoping that it will resolve my problem. Unfortunately, the problem with the “Scanning Backup Sets…” is still there. Of course I immediately reported the problem to Mozy, and they replied that Mozy is a Beta software and they are making improvements constantly, and then asked me to send them my Mozy.log file.

[Update: May 5, 2007]
Mozy technical support replied with the following:

What happens if you let the configuration dialog just run for a while? It should be doing something and it may just take a few minutes.

They appear to be just shooting in the dark. Very typical of my Windows platform software developers. I replied to them saying that the “Scanning Backup Sets…” had ran for at least 5 minutes.

Please see my original article “Problem with Mozy” for background.

Mozy released a new version [v0.4.1.4 (19867M)] of the Mac OS X client, so I was eager to try it immediately hoping that it will resolve my problem. Unfortunately, the problem with the “Scanning Backup Sets…” is still there. Of course I immediately reported the problem to Mozy, and they replied that Mozy is a Beta software and they are making improvements constantly, and then asked me to send them my Mozy.log file.

Please see my original article “Problem with Mozy” for background.

Mozy released a new version [v0.4.1.4 (19867M)] of the Mac OS X client, so I was eager to try it immediately hoping that it will resolve my problem. Unfortunately, the problem with the “Scanning Backup Sets…” is still there. Of course I immediately reported the problem to Mozy, and they replied that Mozy is a Beta software and they are making improvements constantly, and then asked me to send them my Mozy.log file.

[Update: May 5, 2007]
Mozy technical support replied with the following:

What happens if you let the configuration dialog just run for a while? It should be doing something and it may just take a few minutes.

They appear to be just shooting in the dark. Very typical of my Windows platform software developers. I replied to them saying that the “Scanning Backup Sets…” had ran for at least 5 minutes.

Please see my original article “Problem with Mozy” for background.

Mozy released a new version [v0.4.1.4 (19867M)] of the Mac OS X client, so I was eager to try it immediately hoping that it will resolve my problem. Unfortunately, the problem with the “Scanning Backup Sets…” is still there. Of course I immediately reported the problem to Mozy, and they replied that Mozy is a Beta software and they are making improvements constantly, and then asked me to send them my Mozy.log file.

Please see my original article “Problem with Mozy” for background.

Mozy released a new version [v0.4.1.2 (19793)] of the Mac OS X client. It did resolve my problem of the Configuration Assistant not recognizing my account. As the reader, Marcus pointed out it was a permission problem that Mozy did not adhered to. Unfortunately, one problem solved and I am able to proceed a bit further in the Configuration Assistant, but now there is another problem where the Mozy client claims to be “Scanning Backup Sets…” and never finishes. I reported this to Mozy support.

Please see my original article “Problem with Mozy” for background.