Problem with Mozy [October 4 Update]

Mozy Logo

After 5 months of testing, back and forth with Mozy support and eventually being assigned a Mozy Macintosh developer to resolve my issues encountered I was finally able to backup my selected files to the Mozy server automatically.

This was all accomplished with version 0.6.2.4 of Mozy Client for Macintosh.

Today Mozy informs me that there is a new version (0.6.4.0 (24503)). Strangely my Mozy client did not know there was a newer version, even though the Mozy Preference “Install updates automatically” was set. I guess and hope this is because Mozy Client for Macintosh is still in Beta. Continue reading “Problem with Mozy [October 4 Update]”

Problem with Mozy [August 28 Update]

Mozy Logo

After being assigned a specific contact, Ben, from the Mozy Macintosh Support, the responses from Mozy has become much more efficient and specific. I hope this is something that Mozy has recognized and changed for future Mac users.

Anyway, on with my experience on this version of Mozy for Mac (0.6.2.2 (23015)) which Mozy released on August 24, but I was not able to try it out until this morning. Continue reading “Problem with Mozy [August 28 Update]”

Problem with Mozy [August 22 Update]

Mozy Error Message

Today I received a reply from Moyz Support on my last report of problems with their Mozy for Mac version 0.6.2.0 (1.0). This time it only took 3 days for them to reply.

The one thing different about this, is that during the past 3 days, someone from Mozy sent me an email saying that a specific Mozy Macintosh Technical Support representative (Ben) will follow up on my issues. Continue reading “Problem with Mozy [August 22 Update]”

Problem with Mozy [July 19 Update]

Mozy Error Message

When the set up and scanning of my Mac went some what smoothly I thought Mozy has finally corrected all the problems for this “Alpha class” software for the Mac.

After numerous attempts of the background Mozy application trying to back up my 2.2GB of data to Mozy server. I spent some time looking at the mozy.log (/var/log/) file that Mozy support and pointed me to previously. What I found was very disturbing. I see many many occurance of error:

2007-08-19 05:12:41.651 MozyBackup[7590] (triton) NSCFInputStream error: NSError “POSIX error: Operation timed out” Domain=NSPOSIXErrorDomain Code=60
2007-08-19 05:12:41.651 MozyBackup[7590] (triton) disconnecting…
2007-08-19 05:12:41.653 MozyBackup[7590] (send) Batch failed: NSError “Error com.berkeleydata.Backup.ErrorDomain -2147483648? Domain=com.berkeleydata.Backup.ErrorDomain Code=-2147483648 UserInfo={
ErrorCodeNameKey = ConnectionError0;
ErrorMessageKey = “Unable to connect to backup servers”;
}

Over the 2 hours that the backup had ran so far, it encountered this error 8 times. The most disturbing part is that after each occurrence the backup would continue from an arbitrary spot.

Although, I have yet to find out from Mozy support what these errors means, but it is not making me feel secure that Mozy is a reliable backup mechanism.

My recommendation is still… DO NOT RELY ON Mozy on the Mac at the current version.

Hopefully more to come after I receive some responds from Mozy support.

Please see my original article “Problem with Mozy” for background.

Problem with Mozy [July 19 Update]

Mozy Error Message

When the set up and scanning of my Mac went some what smoothly I thought Mozy has finally corrected all the problems for this “Alpha class” software for the Mac.

After numerous attempts of the background Mozy application trying to back up my 2.2GB of data to Mozy server. I spent some time looking at the mozy.log (/var/log/) file that Mozy support and pointed me to previously. What I found was very disturbing. I see many many occurance of error:

2007-08-19 05:12:41.651 MozyBackup[7590] (triton) NSCFInputStream error: NSError “POSIX error: Operation timed out” Domain=NSPOSIXErrorDomain Code=60
2007-08-19 05:12:41.651 MozyBackup[7590] (triton) disconnecting…
2007-08-19 05:12:41.653 MozyBackup[7590] (send) Batch failed: NSError “Error com.berkeleydata.Backup.ErrorDomain -2147483648? Domain=com.berkeleydata.Backup.ErrorDomain Code=-2147483648 UserInfo={
ErrorCodeNameKey = ConnectionError0;
ErrorMessageKey = “Unable to connect to backup servers”;
}

Over the 2 hours that the backup had ran so far, it encountered this error 8 times. The most disturbing part is that after each occurrence the backup would continue from an arbitrary spot.

Although, I have yet to find out from Mozy support what these errors means, but it is not making me feel secure that Mozy is a reliable backup mechanism.

My recommendation is still… DO NOT RELY ON Mozy on the Mac at the current version.

Hopefully more to come after I receive some responds from Mozy support.

Please see my original article “Problem with Mozy” for background.

Problem with Mozy [July 17 Update]

Mozy Error Message

I finally have time to try Mozy again. So I installed it again, followed the setup and allowed it to run in the background. After Mozy ran for 2.5 hours an error dialog appeared with the following message:

Unable to connect to backup server (ConnectionError0)

The dialog has a hyperlink on the error message, when I clicked on it, it brought me to a web page on Mozy’s site telling me that this is a rare error and that I should send the following information to Mozy (support@mozy.com):

  1. The operating system you use (i.e. Windows XP)
  2. The version of Mozy you are using. (Right click on the orange “M” icon in the bottom right by the clock and click “status.” When that window opens you should see a version like 1.8.2.3)
  3. Do you have any firewalls on your computer?
  4. Who is your Internet service provider?
  5. Do you have any anti-virus or spyware software?
  6. Which error code is displayed? (i.e. MozyClientError2, ConnectionError1)

Of course I again reported this to Mozy Technical support (macsupport@mozy.com). So now I just have to wait for Mozy to reply.

Please see my original article “Problem with Mozy” for background.

Problem with Mozy [July 17 Update]

Mozy Error Message

I finally have time to try Mozy again. So I installed it again, followed the setup and allowed it to run in the background. After Mozy ran for 2.5 hours an error dialog appeared with the following message:

Unable to connect to backup server (ConnectionError0)

The dialog has a hyperlink on the error message, when I clicked on it, it brought me to a web page on Mozy’s site telling me that this is a rare error and that I should send the following information to Mozy (support@mozy.com):

  1. The operating system you use (i.e. Windows XP)
  2. The version of Mozy you are using. (Right click on the orange “M” icon in the bottom right by the clock and click “status.” When that window opens you should see a version like 1.8.2.3)
  3. Do you have any firewalls on your computer?
  4. Who is your Internet service provider?
  5. Do you have any anti-virus or spyware software?
  6. Which error code is displayed? (i.e. MozyClientError2, ConnectionError1)

Of course I again reported this to Mozy Technical support (macsupport@mozy.com). So now I just have to wait for Mozy to reply.

Please see my original article “Problem with Mozy” for background.

Problem with Mozy [July 15 Update]

Mozy Error Message

Mozy support finally replied to me on August 1st but there were two conflicting replies from Mozy support. One tells me to try the new version and the other the other instructed me to go into command line and execute the following:

$ cd /Library/Application Support/Mozy
$ sudo rm -f state.db

it is quite obvious the latter was taking the brut force approach to try to solve my long standing problems. It became apparent that “Karl” is the one who is correct, who asked me to try downloading the new version (0.6.2.0 (332))of Mozy for Mac.

I finally had a chance to reinstall Mozy today and now Mozy appears to be doing its thing. I had configured it to backup all my emails, System Preferences and Keychains. This had already cause it to reach the 2.2GB storage limit for a free account.

According to the Mozy Status window it still has another 4 hours to go. It had ran for about 10 minutes thus far, with a bitrate of approximately 80KB/s.

So what I’ve learned is that Mozy for Mac should be classified as an Alpha status software and not as beta.

One should send all technical enquiries relating to the Mozy for Mac to macsupport@mozy.com and not the regular support@mozy.com email address. You should always reply to the macsupport@mozy.com address even though emails from Mozy does not have that as their reply address.

During the backup, I quit most of the running applications, including Apple Mail, as I was asking it to backup all my emails. I wonder what would happen if I continue to use my Mac regularly and Mail keep downloading and deleting emails. Will these actions confuse Mozy backup?

More to report after the backup is complete.

BTW: some of you may notice in the comments of this article, there is a Mac user who had a great deal of problem retrieving the backup (approximately 30GB) from Mozy for a restore. Although, my backup strategy will not require me to have a large backup, but I do have emails dating back a far as 10 years ago in my Mail database. I would be interested in hearing more experience from Mac users who had tried to restore their Mozy backups.

Please see my original article “Problem with Mozy” for background.

Problem with Mozy [July 15 Update]

Mozy Error Message

Mozy support finally replied to me on August 1st but there were two conflicting replies from Mozy support. One tells me to try the new version and the other the other instructed me to go into command line and execute the following:

$ cd /Library/Application Support/Mozy
$ sudo rm -f state.db

it is quite obvious the latter was taking the brut force approach to try to solve my long standing problems. It became apparent that “Karl” is the one who is correct, who asked me to try downloading the new version (0.6.2.0 (332))of Mozy for Mac.

I finally had a chance to reinstall Mozy today and now Mozy appears to be doing its thing. I had configured it to backup all my emails, System Preferences and Keychains. This had already cause it to reach the 2.2GB storage limit for a free account.

According to the Mozy Status window it still has another 4 hours to go. It had ran for about 10 minutes thus far, with a bitrate of approximately 80KB/s.

So what I’ve learned is that Mozy for Mac should be classified as an Alpha status software and not as beta.

One should send all technical enquiries relating to the Mozy for Mac to macsupport@mozy.com and not the regular support@mozy.com email address. You should always reply to the macsupport@mozy.com address even though emails from Mozy does not have that as their reply address.

During the backup, I quit most of the running applications, including Apple Mail, as I was asking it to backup all my emails. I wonder what would happen if I continue to use my Mac regularly and Mail keep downloading and deleting emails. Will these actions confuse Mozy backup?

More to report after the backup is complete.

BTW: some of you may notice in the comments of this article, there is a Mac user who had a great deal of problem retrieving the backup (approximately 30GB) from Mozy for a restore. Although, my backup strategy will not require me to have a large backup, but I do have emails dating back a far as 10 years ago in my Mail database. I would be interested in hearing more experience from Mac users who had tried to restore their Mozy backups.

Please see my original article “Problem with Mozy” for background.

Problem with Mozy [July 6 Update]

Mozy Error Message

Mozy support replies to me asking me to send them the log file. They first tells me to go to “C:”, which was silly as that was terminologies for a Windows OS computer.

I had to send them an email reminding them that I was using Mac OS X. So now they tells me that the Mozy log file can be found within the Mac OS X file system

/var/log/mozy.log

So I quickly found the file and sent it to them.

A few hours later they tell me that i am encountering error “ConnectionError0?. Which I was not surprise, as that was what I told them in my original bug report back in July 1.

In the same email, they tells me that “ConnectionError0? means that Mozy is having problems accessing port 443 and asked me to open this port within my Mac OS X Firewall.

So, I replied back to Mozy technical support, asking why does Mozy need to access port 443 and asked whether port 443 is the default port of HTTPS access. Plus none of my other programs have problems accessing ports 443.

Up until now they [Mozy Technical Support] still have not given me any explanations as to why Mozy needs me to open port 443 in my Mac OS X Firewall.

I am guessing that Mozy is setting up a HTTPS server on my Mac to allow Mozy’s own server to retrieve data from my Mac OS X system. Is this a good idea? As I am not a network expert so I cannot tell.

Please see my original article “Problem with Mozy” for background.