In the past several days I had been trying to trouble shoot why a follower (“Ms. iPhone”) on Twitter cannot get to iTunes Store from her iPhone. This was the iPhone 3G model on the 3 HK, Apple’s carrier partner in Hong Kong, network.
Ms. iPhone finally complaint to 3 HK Customer Service, and today she tells me what 3 HK Customer Service has told her:
All iPhones purchased in Hong Kong cannot access iTunes Store. The only iPhones that can access the iTunes Store are iPhones purchased outside of Hong Kong and hacked for used in Hong Kong.
What a ridiculous statement.
As many of you know Ms. iPhone’s problem with her iPhone not having access to iTunes Store (music and movies) via the iTunes application on her iPhone is not because she bought her iPhone in Hong Kong. Ms. iPhone problem is that her iTunes Store account is with iTunes Store Hong Kong and iTunes Store HK does not have a music and movie section.
This sort of statements from people selling Apple products is what Apple tried to avoid with the establishment of Apple Store worldwide. Unfortunately, there is no official Apple Store in Hong Kong. Several years ago there was one Apple Authorized Reseller who take pride in delivering good service and doing it the Apple way. Their sales staff would never make up an answer to a customer to a question they do not know the answer to, but simply tell the customer they do not know and will get back to them after they seek out the answer. This sort of sales staff and companies are hard to find.
Aside from the above story, WinAndMac just posted another story about 3 HK that adds to the reasons we should not choose 3 HK as our mobile carrier.
The kind of statement from staff of 3 HK and tactics like those described in WinaAndMac’s article are just two of the many reasons why I recommend people NOT to choose 3 HK as their mobile carrier in Hong Kong. People living in Hong Kong has 5 other carriers to choose from for the iPhone.
Frequent readers of my blog and anyone who have visited Apple Online Store HK will know that officially “SIM unlocked” iPhones are available directly from Apple there and all Authorized Apple Resellers in Hong Kong. All of these iPhones are capable of accessing the iTunes Stores they have access to on their personal computer version of iTunes.