Another month another milestone has been reached for my online store. Today I reached 2000 feedback points on eBay while still maintaining a 100% rating. According to most, maintaining a “100% rating” with such high number of feedbacks (2186) is a rare achivement on eBay.
As you will see from the actual comments of past customers, much of these feedbacks had been the result of the customer service delivered.
This further proofs that a customer focused business would be more successful than simply selling to make money. If I just focused on delivering the best quality products at the most competitive price, without also providing the excellent customer service I would not have the high percentage (30%) of return customers and referrals.