Mozy support finally replied to me on August 1st but there were two conflicting replies from Mozy support. One tells me to try the new version and the other the other instructed me to go into command line and execute the following:
$ cd /Library/Application Support/Mozy
$ sudo rm -f state.db
it is quite obvious the latter was taking the brut force approach to try to solve my long standing problems. It became apparent that “Karl” is the one who is correct, who asked me to try downloading the new version (0.6.2.0 (332))of Mozy for Mac.
I finally had a chance to reinstall Mozy today and now Mozy appears to be doing its thing. I had configured it to backup all my emails, System Preferences and Keychains. This had already cause it to reach the 2.2GB storage limit for a free account.
According to the Mozy Status window it still has another 4 hours to go. It had ran for about 10 minutes thus far, with a bitrate of approximately 80KB/s.
So what I’ve learned is that Mozy for Mac should be classified as an Alpha status software and not as beta.
One should send all technical enquiries relating to the Mozy for Mac to firstname.lastname@example.org and not the regular email@example.com email address. You should always reply to the firstname.lastname@example.org address even though emails from Mozy does not have that as their reply address.
During the backup, I quit most of the running applications, including Apple Mail, as I was asking it to backup all my emails. I wonder what would happen if I continue to use my Mac regularly and Mail keep downloading and deleting emails. Will these actions confuse Mozy backup?
More to report after the backup is complete.
BTW: some of you may notice in the comments of this article, there is a Mac user who had a great deal of problem retrieving the backup (approximately 30GB) from Mozy for a restore. Although, my backup strategy will not require me to have a large backup, but I do have emails dating back a far as 10 years ago in my Mail database. I would be interested in hearing more experience from Mac users who had tried to restore their Mozy backups.
Please see my original article “Problem with Mozy” for background.