Tag: Smartone-Vodafone

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Smartone-Vodafone Tethering Now Exposed

Smartone-Vodafone logoToday all PCCW Home Netvigator (one of the largest Broadband ISP in Hong Kong) customer encountered problems accessing web sites outside of Hong Kong. It started for me some time around 14:00 and is still an issue.

Fortunately, many people who has an iPhone was able to tether their computer to their iPhone’s HSDPA connection.

This produce a very good result. Although, as the PCCW problem persist throughout the evening. I presume more and more HSDPA customers are tethering their phone to their computer for Internet connection.

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Smartone-Vodafone Unlimited Plan for iPhone

Smartone-Vodafone logoFinally Smartone-Vodafone released a tariff plan that address the usage habits of iPhone users in Hong Kong.

The yet unnamed “iPhone Unlimited” tariff plan from Smartone-Vodafone will cost HKD238.00/month + HKD12.00 (MTR fees) for unlimited HSDPA data usage along with a 18-month contract.

Most mobile Hong Kong phone users and readers of my blog know, Smartone-Vodafone has in the past, differentiated what they refer to as “Internet Browsing” and other HSDPA data usage. This has been one of my pet peeves for years. I always thought mobile carriers should focused on delivering the best connection possible to their customers, rather than coming up with complicated ways to charge their customers for using the connection.

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Smartone-Vodafone & iPhone in Hong Kong

Smartone-Vodafone logoLast Friday I reported that I was stuck at a Starbucks that did not have a reliable WiFi connection, so I decided to give the iPhone tethering a try. That trial ended up lasting 4 hours of work on my Mac.

When I decided to use it, I was not 100% certain how Smartone-Vodafone was going to bill me. I have one of their IOM (Internet on Mobile) plan that has since been discontinued, but very similar to the current “IOM Value Pack” except without a contract.

This plan comes with a HKD15.00/15MB rate for any HSDPA traffic outside of their “Internet Browsing” traffic. So I concluded that Smartone-Vodafone cannot tell the difference between regular local data traffic and tethered traffic from my Mac. Therefore and tethered traffic will be charged based on the HKD15.00/15MB rate (with a price cap of HKD298.00).

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Mobil Carriers Differences in HK

Smartone-Vodafone logoBefore you jump into a mobile tariff contract (for 2 years or 15 months) with your new iPhone 3G or iPhone 3GS you need to understand that not all 3G (HSDPA) network are the same. This is especially important if you are going to buy a new iPhone 3GS.

3 HK LogoThe reason is because, unlike the iPhone 3G, the iPhone 3GS is capable of supporting 7.2 Mbps downlink and 5 Mbps uplink speeds. At the moment as far as I know the 3 HK HSDPA network is capable of supporting 3.6 Mbps downlink speed at most locations and 7.2 Mbps at certain locations. Where as Smartone-Vodafone’s HSDPA network is already capable of supporting 14 Mbps downlink at every location.

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MMS With iPhone 3.0 On iPhone 3G [Updated]

iPhone 3G With 3.0When I the create the post, To iPhone 3G S or Not?, I was not able to enable the MMS function on my iPhone 3G.

Before I explain how to enable MMS on an iPhone 3G running the iPhone 3.0 firmware, let me explain my context.

My iPhone 3G is the officially “SIM unlocked” version of the iPhone 3G directly from Apple Online Store Hong Kong. It capacity happens to be a 16GB version. I installed the iPhone 3.0 firmware “Golden Master” version onto my iPhone.

The following applies to any carrier situations, no matter whether the carrier in question is an official carrier partner with Apple in the country.

[Update: 12:10, June 18, 2009]
Added MMS settings for PCCW. Please note that these settings had not been tested on the iPhone. Please leave a note in the Comment section if you’re a PCCW customer and tried it on your iPhone 3G.

[Update: 13:01, June 18, 2009]
Thanks to reader Jon for pointing out the typo in the MMSC for Smartone-Vodafone.

[Update: 14:01, June 18, 2009]
I just received some news from Smartone-Vodafone that contradicts the information I received from them in two separate occasions, which is the fact that they do not charge their customers for receiving MMS.

The latest information is that they will charge HKD0.04/KB; a maximum of HKD12.00/MMS, to receive MMS.

This comes back to my original point I always had with MMS, the technology will not get wide adoptions and acceptances by consumers until the carriers remove these ridiculous pricing.

I for one will not use it!

I encourage all to not use it and ensure you do not pay the fees to show our disgust.

[Update: 17:11, June 18, 2009]
Thanks to reader Karay who pointed to a person calling himself “markmall_hk” on UWants.com, I have now updated the MMS settings for all mobile carriers in Hong Kong.

[Update: 01:10, June 20, 2009]
Added settings for CTM in Macau.

[Update: 01:20, June 20, 2009]
Thanks to reader Niels for the China Unicom 3G settings in mainland China.

[Update: 01:30, June 20, 2009]
Thanks to reader Ju for confirming the settings for PEOPLE.

[Update: 15:10, June 20, 2009]
Thanks to reader Todd for confirming the settings for CSL

[Update: 22:00, June 23, 2009]
Thanks to the folks at iPhoneHacks.com we now have a set of instructions for our US friends who are stuck with AT&T.

[Update: 12:15, June 24, 2009]
Thanks to reader Filipe for supplying the settings for CTM Macau non-prepaid SIM card customers.

[Update: 16:00, June 25, 2009]
I just double checked Smartone-Vodafone’s web site and it clearly states that “3G SmarTone-Vodafone customers” can receive MMS for FREE.

So I do not understand why the previous Customer Service representative claims that I have to pay the HKD0.04/KB when I clearly told her that I was on a 3G plan, plus she had my account opened in front of her.

[Update: 12:00, June 26, 2009]
Added the instructions to enable to the “Cellular Data Network” option within the Network settings pane.

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Is Smartone-Vodafone’s IOM Value Pack Right for iPhone?

Smartone-Vodafone logoOver a month ago I decided to switch to the Smartone-Vodafone “IOM Value Pack“. You can read why I make this move in my previous post, New Tariff Plan from Smartone-Vodafone for iPhone.

I had shared my experience here on my blog with my experience of using the iPhone in Hong Kong since June 2007. You can follow all of these posts by using the iPhone category.

Today is the last day of my bill cycle at Smartone-Vodafone, so I am now able to report if this “IOM Value Pack” is suitable for iPhone users in Hong Kong.

First I will provide some statistics on my iPhone voice and data usage in the past 30 days.

Internet Browsing as they called it = 27.378MB
Data Usage = 4.373MB
RSS Usage = 13.579MB
POP Usage = 0.340MB

As the IOM Value Pack at HKD136/month includes 600MB/month (20MB/day) Internet Browsing, I am within the limit. The Data Usage, which is most likely the result of IMAP email and other application usage. The POP usage is from one of my email account that I grab mail from, and the RSS reader, these all total 18.292MB, Since the IOM Value Pack charges HKD15/15MB, the extra usage resulted in an additional charge of HKD30.00, giving me a final total of:

HKD136.00
HKD30.00 (extra data usage)
HKD12.00 (MTR fees)

Total = HKD178.00

This is still cheaper than what I was paying prior to switching to the IOM Value Pack.

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New Tariff Plan from Smartone-Vodafone for iPhone

Smartone-Vodafone logoAs I still found my Smartone-Vodafone charges too high, I decided to look for alternatives, including those from competitors, like: PCCW, Three and People.

For those of you who’ve been following my ideal iPhone tariff plan search in Hong Kong, you will know that I had been using Smartone-Vodafone’s 3G voice plan (HKD128/month) + Internet Browsing (HKD38/month)+ Data plan (HKD118/month), giving me a total monthly bill of HKD296/month (including the MTR and administrative fees).

What did these combinations of plans gave me? I will only focus on the features that matters for an iPhone user.

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iPhone on Smartone-Vodafone Hong Kong [Nov. 1 Update]

I have now confirmed with Smartone-Vodafone that the Internet Browsing plan; now known as IOM plan, indeed only cover HTTP and the corresponding HTTPS traffic. So any web traffic through Mobile Safari on your iPhone and any applications; whether it is downloaded from the Apple AppStore or unauthorized 3rd party, that uses the HTTP Posts and Gets will be covered in the Internet Browsing plan.

Any POP3 traffic will be outside of the Internet Browsing plan allowance and Smartone-Vodafone has a separate POP3 Email monthly plan for HKD30/month. As a result any IMAP or Exchange Push traffic will be count as regular Data traffic. I think this omission of IMAP and Exchange traffic from the Email monthly plan is the wrong thing to do for Smartone-Vodafone. Why would anyone choose POP3 over IMAP or Exchange email is beyond me. Especially when the iPhone is only one of many devices most users will use to access their emails, and definitely not the primary device. I urge Smartone-Vodafone to listen to its customers and change their Email monthly plan.

Please see my original article, “iPhone Hacked in Hong Kong on Smartone-Vodafone” for details of my post and the feedbacks from various readers.

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Is Smartone-Vodafone Listening?

A few days ago I posted an article, Smartone-Vodafone’s Stubbornness, here about the decision of the local carrier, Smartone-Vodafone including a Task Bar on every browser page one visit while using their EDGE network. I will not go into details please, please read it in my previous article.

Today when I accessed these same web pages using the browser (MobileSafari) on my iPhone while on the Smartone-Vodafone EDGE network, this Task Bar is no longer there.

I do wish that I had some part in making this happen. I want to think that my blog is visited by employees of Smartine-Vodafone. Not just any employees, but someone high enough in their company to be able to execute a change in policy.

At the same time there is also a possibility that it was a coincident, and Smartone-Vodafone had always planned this change.

I will just think it is the former. If my assumption is true, this will further re-enforce my believe that Smartone-Vodafone is the only local carrier who make great efforts to serve it’s customers better. By first listening to what it’s customers need, which we all know is the first step in building a loyal customer base. Especially during this tough economic times.

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Smartone-Vodafone’s Stubbornness

Over the past year I had been trying to convince my current mobile carrier that their silly task bar; designed for WAP sites, on old generation mobile phones, is useless to me and should not be appearing on my phone, especially when I am using an iPhone.

They insist that this task bar is there to “enhance my surfing experience”, which I consider to be wasting valuable screen real estate for content of the web pages I visit. I told them that I did not signup to their service knowing that this task bar will be obscuring my surfing experience, and I believe that I should have the rights to remove this task bar from the web pages that I visit through their network (EDGE, HSDPA, etc.).

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